The use of artificial intelligence (AI) in public administration is increasing worldwide—including in the allocation of social services such as unemployment benefits, housing benefits, and social welfare. However, an international research team from the Max Planck Institute for Human Development and the Toulouse School of Economics has shown that those who depend on such benefits are most skeptical about automated decisions. To gain trust and acceptance for AI-supported systems, the perspectives of those affected must be considered.
Automatically disadvantaged? What benefit recipients think about the use of AI in welfare decisions
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